©Reuters. Iberdrola and the Red Cross come together to ensure supply to the vulnerable
Madrid, Sep 12 (.).- Iberdrola (BME:) and the Red Cross have signed an agreement at the national level by which they commit to the most vulnerable people to establish coordination mechanisms that avoid the suspension of electricity or gas supply, for example, for reasons of non-payment, among customers of the electric
The Red Cross will be in charge of assessing the situation of economic vulnerability of those who have contracted Iberdrola services and who may see the supply cut off in their usual homes.
For its part, the power company will guarantee the supply among the aid applicants for five months from the confirmation of the concession by the non-profit entity, as both have explained in a statement.
If after this period the total amount of the invoices has not been paid, the suspension of the supply will be reactivated.
In cases of denial of aid, Iberdrola undertakes to provide the customer with customized payment plans, up to 12 monthly payments and at no financial cost.
In the event that a supply for which an aid has been granted is going to be required due to the non-payment of other different invoices, Iberdrola must inform the Red Cross so that it can carry out an assessment again.
The agreement will be valid for one year, with the option of extension if neither party makes a written complaint.